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Frequently Asked Questions

Your questions, answered.

Browse our most commonly asked questions below. Still need more details? We’re here to help. Contact us or email hello@dwelldefineddesign.com.

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Frequently Asked Questions

1

Do you offer refunds?

We operate on a “Proof First” model to eliminate risk.
You can request a Free Design Proof for one image before you pay a dime.
If you love it: You can unlock the single high-res license for $39, or upgrade to a Full Package if you need the rest of the home staged.
If it’s not for you: You pay nothing.
Full Packages: Once a full project is paid for and work begins, it is non-refundable, but several packages include revision rounds to ensure satisfaction.

2

How fast is the turnaround?

Free Proofs: Typically delivered within a few hours during business days.
Unlocked Single Images: The high-res file is delivered upon payment.
Full Packages: Delivered within 48 business hours after the Intake Form is submitted.
Rush Delivery: 24-business-hour turnaround is available as an upgrade for full packages.

3

Are your images MLS-compliant?

Our staging is cosmetic-only and complies with standard MLS guidelines.
Unlabeled images are provided for general marketing.
Labeled images include a subtle “Virtually Staged” watermark when required by MLS boards.

4

What if I already use an AI staging app?

AI apps often produce glitchy, floating furniture results that sellers hate and buyers scroll past.
Our designer-led process focuses on scale, lighting, and psychological staging to create emotional connection.

5

Do you use AI in your process?

We use AI the same way a professional photographer uses Photoshop, as a tool to enhance the image.
Every image is crafted by a human designer with expertise in interior design and architecture.

6

What if my original photos are not ideal?

For best results, submit high-resolution, well-lit JPG images.
Vacant Homes: We add furniture to show scale.
Furnished or cluttered homes can be digitally decluttered.
If a photo is too low-resolution or blurry, we will request a replacement.

7

Can I request specific styles or furniture?

Yes. You can share style preferences and request specific furniture via the Client Intake Form.

8

What if I want changes or refinements?

Several full packages include revision rounds.
Additional revision rounds may be purchased as an add-on.

9

Do you stage outdoor spaces?

Patios, decks, pools, and outdoor areas can be staged as part of full packages or add-ons.

10

What files do I receive?

You receive high-resolution JPGs optimized for the MLS.
Both clean and “Virtually Staged” labeled versions are included.

11

Who owns the final images?

You or your client receive lifetime marketing rights for the staged images.

12

Do you follow Fair Housing guidelines?

Strictly. We avoid human figures, religious symbols, and any design elements that could imply preference or steering.

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Virtual staging specialists.